Factor	Competency Characteristics	Competency Characteristics Definitions
Sense of Responsibility	Sense of responsibility	Be able to realize the importance of his/her work in the organization, and able to work with sense of responsibility.
	Principle	Having the determination and courage to uphold the system, and implementing and executing the system effectively.
	Work style	Having a upright work style, and words and actions in line with job requirements and reflect a high professionalism.
Understanding of others	Forgiving heart	Be able to accept others’ disadvantages and give them opportunities to correct their mistakes.
	Patience	Be able to be patient when handling work and interpersonal problems; never get bored.
	Active listening	Be able to focus on others’ speech, get its points and have appropriate questions; Do not interrupt others’ conversation frivolously.
Relationship establishment & control	Affinity	Having a sense of humor, yet with dignified manner and a sense of intimacy when contacting with others.
	Caring for students	Caring and understanding the students’ needs and emotional experience, and trying to help them.
	Communication and coordination	Handling various relationship properly and be able to obtaining the support and cooperation.
	Handling of the counseling process	Having the process and atmosphere of counseling effectively.
Self-identification and professional identity	Self-identification	Be able to identify and handle his/her own contradictions & disadvantages; have clear self-values.
	Love of consulting career	Having a high sense of recognition for consulting career and willing to engage in consultants’ career.
	Confidence	Be confident in their ability to complete the work.
	Self-development	Not satisfied with current situation and have a strong desire for further progress.
Professional competency characteristics	Analytic thinking	Breaking the problems to be solved into smaller portions and gradually explored until the problems are solved.
	Emotional stability	Be able to handle all kinds of events with stable emotional state at work.
	Logical thinking	Having clear purpose, logical thinking.
	Express skills	Be able to express their views clearly in an appropriate manner, so that others can understand their ideas.
	Professional knowledge and skills	Having proficient knowledge of their professional field, and can extend the use & dissemination of relevant knowledge to others.
	Sense of efficiency	Paying attention to work efficiency with quality guarantee.